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The Dos and Don’ts of Content Marketing [Slideshow]

November 29, 2012 by Gazalla Gaya

Content Marketing is a buzz word these days and I’d like to share this presentation with you, dear readers, since the topic revolves around content marketing best practices. I originally created this presentation for my local Chester County Internet Marketers group meet-up. We meet once every month for a lively, active discussion on Social Media and Content Marketing.

The first few slides deal with the definition and the main objectives of content marketing. The next few slides go into the dos of content marketing, some of which include:

  1. Know who your client is with the help of Personas
  2. WIIFM (Speak to their needs)
  3. Provide valuable info.
  4. “Good content shares or solves; it doesn’t hawk your wares or push sales-driven messages. It provides value by positioning you as a reliable and valuable resource.” – Ann Handley of Content Rules
  5. Define and answer your customers questions
  6. Provide many different types of content
  7. Create a sense of community
  8. Allow your content to have wings
  9. Set up a listening dashboard (Goolge Readrer, Google Alerts, twitter.com, relevant blogs)
  10. Measurement and metrics so you know what’s working

The don’ts include:

  1. Constantly talking about your brand and excessive self promotion which is a surefire way of turning off your customers. Content marketing, when done right is about your customers’ needs and wants.
  2. Making it difficult to understand what you offer
  3. Not doing anything to engage your prospects and customers

The last few slides look at content marketing best practices (or dos) for different types of content such as blogs, newsletters, white papers and eBooks.

This presentation is best watched in Fullscreen mode. Here’s the presentation:

Contentmarketing from Gazalla Gaya

Filed Under: Content Marketing Tagged With: content marketing best practices, dos and don's of content marketing

20+ Awesome, Free Resources for All Content Writers

November 6, 2012 by Gazalla Gaya

As online content creators, editors and marketers, it’s our job to keep up with the rapidly evolving field of content marketing. Content creators today, need to have a broad range of skills. In addition to our writing and editing skills, we need to be general savants in:

  • Content and brand strategy
  • Social media
  • Seo
  • Content marketing
  • Coding and web layout
  • User experience design and basic web design
  • Web development
  • Analytics
  • The resources below are excellent primers in all these relevant fields. They contain tutorials, training videos, whitepapers, case studies and eBooks created by industry leaders. The best part is that they are all free!

    Grammar and Writing Resources

    1. Yahoo style guide is simple to use. Since it’s already created for you, it saves you the time and effort required to develop your own style guide. All you have to do is follow the style conventions. Ap Stylebook online is one resource that requires a small annual fee of $25 to join but is an indispensable tool and needs to be included in this list.
    2. Dictionary.com and MerriamWebster.com are essential dictionary resources for all content creators. Synonym.com is a great resource when you’re searching for alternate terms. Using synonyms instead of repeatedly using the same keywords is also recognized as an seo best practice .
    3. Purdue University’s OWL (Online Writing Lab): The Online Writing Lab (OWL) at Purdue University houses writing resources and instructional material that help with general writing skills, grammar and punctuation.
    4. Writers workshop addresses common problems in writing such as dangling modifiers, homophones, run-on sentences and sentence fragments. A quick read of the workshop’s everyday grammar will strengthen your grammar and consequently your writing abilities.
    5. Daily Writing Tips: Get writing tips sent to your inbox, daily. Topics range from grammar to punctuation, from spelling to usage and vocabulary.

    SEO Resources

    6. Search Engine Land is an excellent resource to catch up on the latest seo news. Danny Sullivan, the editor in chief, is an established name in seo circles and is known to regularly and accurately predict future seo trends.
    7.Moz is also another excellent resource given the fact that their beginners guide is the de facto beginners guide to seo.

    Content Marketing

    8. Hubspot’s Inbound Marketing Certification course is an excellent course on inbound marketing and it’s free! The course curriculum includes 18 classes on inbound marketing from blogging, to seo to social media, it covers the entire spectrum of subjects on inbound marketing but the best part is that these courses are taught by heavy weights in their respective fields. Ann Handley, Rand Fishkin, Guy Kawasaki and Avinash Kaushik are some of the contributors.
    9. Content Marketing Institute has several whitepapers, case studies, interviews with prominent personalities. Another excellent resource is Copyblogger.

    Content Strategy

    Content Strategy is slowly emerging as a necessary field to administer, develop and plan all content for large corporate web sites.
    10. Brain Traffic: Kristina Halvorson is a leading authority on content strategy and her blog is extremely educational.
    11. The Content Wrangler: Scott Abel, the founder of the Content Wrangler is a leader in the field of content strategy. He also runs a LinkedIn group called the Content Wrangler Community. It’s an active group and the discussions also teach you about content management, content quality and content standards.

    Information Architecture

    12. The Information Architecture Institute has a ton of information for newcomers looking to learn more including a library, tools and a job board.
    13.The Nielson group has a comprehensive list of reports, whitepapers and guidelines that underline strategies to enhance the user experience. The topics range from the mobile user experience to ecommerce user experience to site-map usability.Useit.com is Jacob Nielson’s website on basic usability guidelines. The site includes useful videos, books and reports.

    WordPress help

    14. Kristi Hines 70+ Resources to Start a WordPress Blog : Kristi Hines blog, kikolani.com, on blogging and blog marketing is excellent and a must read for content creators. She has outdone herself with this remarkable primer on everything you need to know to create a WordPress blog.
    15. WP Beginner is a blog that serves as a beginner’s guide for WordPress users.

    Web Coding Resources

    16.W3 schools is a great resource for those tech savvy content creators who like to have some control over their site layout. W3 schools have excellent tutorials for everything from basic HTML to PHP to programming languages such as SQL and ASP
    17.Codecademy has some great basic tutorials for people looking to get started with coding.

    Images

    18.Flickr Creative Commons license: If you do an advanced search on Flickr with the option of creative commons checked, you could find some really cool pics. The only thing to remember is to give attribution based on the type of creative commons license you get.
    19. Free digital photos.net: The current picture for this post is from freedigitalphotos.net. True to their name, a pic of this size is free, anything larger does require a small fee.

    Analytics

    20 . Occam’s razor: Avinash Kaushik is the # 1 authority today on web analytics and reading his blog is as good as getting a good tutorial on the different ways that you can use analytics to help your website gain more traffic, more prospects and ultimately more customers.

    Which resources do you use to keep up with changes in the field of content marketing? Please share with us in the comments below. Thanks.

    You May Also Like:
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    Filed Under: Content Marketing Tagged With: content marketing, content resources, content writers resources, resources for content editors, tutorials for content writers, writing tests, writing tutorials

    Style Guide – An Essential Tool in Your Content Strategy

    October 18, 2012 by Gazalla Gaya

    I was pleased and amazed at how passionate the web content community is on the topic of style guides. I shared my article on style guides, with one of my LinkedIn groups a few months ago. That post generated a lively discussion and some of the comments were the size of blog posts. Here is a screenshot:

    Let’s revisit the purpose of style guides and determine how relevant they are today. Content marketing has changed in a big way in the last few years. Everything is geared to the customer’s tastes and an informal tone and voice to online communications is the norm. However, informal can easily meander towards being downright sloppy. Let’s discuss how we can draw the line, maintain an informal tone and voice but at the same time appear consistent across all our communication channels.

    What is a Style Guide?

    Your style guide’s primary function is to serve as a guide for anyone with web writing and editing responsibilities. If you are a single business owner running a blog, then a style guide could also help you set the tone for your site. At the macro level:

    • Your style guide could include the writing style you will use to set the overall tone of your site.
    • You could include a brief description of keywords that you are optimizing your site for and
    • It could also include a quick overview of your content driven seo strategies.

    At the micro level, as a content writer or blogger, creating an editorial style guide will take the guess work out of the small editorial decisions you need to make everyday, such as:

    • How will you treat every day web terms: website, web-site or web site? Email or e-mail?
    • How will you handle headlines? Will you capitalize every word or only the first word?
    • How will you treat acronyms and abbreviations? What about industry-specific terms?

    You could make your style guide, a small, basic 10 page document that’s easy to remember or an entire manifesto, with detailed instructions. In today’s day and age of quick thinking and deadlines, it’s not a good idea to make a style guide too restrictive.

    Most corporate style guides include:

    • Official Reference Guides – CMS (Chicago Manual of Style), AP Stylebook (Associated Press) or any other reference guide
    • Grammar conventions
    • Syntax
    • Punctuation
    • Capitalization
    • Treatment of industry specific terms
    • Copyright issues
    • Treatment of numbers and numerals:
      • Dates
      • Numbers
      • Measurements
      • Currency
      • Format for phone numbers

      Main Objections to Style Guides

      Going back to my LinkedIn thread, the main discussion revolved around whether style guides were relevant anymore in this day and age of instant updates. Some content strategists and professionals had the following objections to style guides:

      • Style guides encourage a corporate monotone.
      • Style guides don’t produce uniformity in style, diction, or terminology usage, for the very obvious reason that they are far too big to hold in your head.
      • Social media has changed the way we communicate. Today’s communication world is about exchange, dialogue and interaction. It’s no longer a tightly controlled mechanism with a handful of experts at the reins.To be “real” and get as many people within a company engaged and interested in communicating they have to feel comfortable to do so. Fear that the language police will come down on their heads for hyphenating e-mail is not going to help.

      4 Reasons Why I Think that Style Guides are an Essential Tool in any Content Strategy

      In my experience, style guides are still relevant to our content marketing efforts today and here are some of the reasons why I think that they are an important tool in any content strategy:

      1. They help create a consistency in style

        A lot of the formality of yesterday has gone from our presentations but the number one reason for having a style guide for me is the consistency in style through the entire site.The most important objective for all web disciplines from design to architecture to content strategy is to create an awesome user experience. If you maintain consistency across all these disciplines, your site will automatically be user friendly. Even though blogs lend themselves to an informal style of writing, your blog will look more polished and professional with a basic style guide.

        Yes, communication has changed. Yes, it’s great to have employees interacting directly with customers and providing a human face to the company. But I don’t believe that these things and a style guide are mutually exclusive. Individual emails and communications sent out by employees don’t need to adhere to a style guide.

      2. Style Guides enhance the quality and professionalism of your site

        The fact is that if you don’t have a style guide, you don’t have rules. In a corporate environment, we may end up borrowing content from colleagues, or editing topics previously written by someone else. If the writers don’t follow the same rules, it can look sloppy and unprofessional.

        How would you view a company whose “official” marketing collateral, emails, press releases, websites, were inconsistent? Sometimes they used one term, and sometimes another? They used e-mail in one part of the data sheet and email in another? One transactional email used one voice, and another used a different one? For me, personally, that company would definitely lose a little credibility; I would question how much they care about quality and consistency in general.

      3. Style Guides save writers time, effort and research

        I’ve worked in several environments where having a basic style guide to refer to, has saved me time, effort and research. The style guide has spelled out for me the tone and voice of the site as well as basic rules of the style used that have helped me immensely to produce content in the voice of the client.

        Content authoring in many companies, is often outsourced, so a ‘style guide” – which is really a repository of agreed-upon style, grammar, spelling, and terminology usage – will help promote the one concept/one image/one brand idea which is essential to content marketing.

      4. Style Guides do not need to create a corporate monotone

        While I agree that in some cases style guides may dictate a corporate monotone, a style guide does not have to do that. I’ve worked in environments where the style guide was a 240-page master work, and in others where the style guide was a 10-page leaflet. You can decide what goes in the style guide, and what doesn’t.

        Many style guides don’t work. The problem stems from whether or not the users of the style guide (the writers) actually know what’s in the style guide, and whether the rules are usable in a regular, practical, day-to-day manner. If you find that your style guide is not usable, you should start anew with a basic, streamlined set of rules that that are easy to remember and incorporate and are not burdensome to writers with each and every grammatical rule.

      The bottom line is that style guides are not what they were 100 years ago or even a decade ago. Having a simple, basic, style guide today could make your content stand out, rise above the noise, look professional and above all be outstanding.

      Do you agree? Do you think style guides are an essential tool in your content marketing efforts? Please share your thoughts in the comments below. Thanks.

    Filed Under: Content Marketing, Web Content : Ideas, Tips and Resources Tagged With: AP Stylebook, Chicago Manual of Style, content strategy, style guide, Yahoo Style Guide

    5 Content Mistakes that Drive Away Prospects

    July 23, 2012 by Gazalla Gaya

    You have only 30 precious seconds (according to many reports) to capture your prospects’ attention, to engage and pull them into your copy. If a prospect does not find the info he is looking for on your site, he will exit quickly and continue searching until he finds the info on a competitor site.

    Case studies reveal that prospects are looking for simple things especially on their first visit: How useful is your product to them? How much does it cost? Are there any problems that they need to know about in advance? Having that info easily available and avoiding certain key content mistakes would mean better conversion rates and happier customers.
    Here are some top content mistakes that cause prospects to leave and visit the competitor’s website. I welcome comments and would be interested in your top web content peeves as well.

    #1. About Page

    Certain content mistakes are easy to avoid and also serve as best practices. Too many brands use About pages to incessantly talk and brag about their story.

    About pages are content goldmines. They are perfect opportunities to advertise and increase conversion rates. An about page should be used as a selling tool to convince your prospects why your product is ideal for them. Will it make them rich? Will they lose weight? How is it going to enhance their life? Ideally, About pages should:

    • Give visitors a reason (several reasons, ideally) for doing whatever it is you want them to do: contact a sales lead, join a campaign, send money, buy a widget.
    • Make a strong case for what sets you apart from other businesses like you.
    • Give visitors context for the information they find elsewhere on the site.

    #2. Drawbacks of Your Product

    Certain content mistakes are hotly debated and not everyone agrees on their solutions in content marketing. Most businesses avoid talking about problems on their websites, thinking that it will turn customers away.

    There are several case studies that have proved the opposite, Riverside Pools being a perfect example. Marcus Sheridan, (content marketing expert from thesaleslion.com) who also owns Riverside Pools, set up a blog post underlying all the problems with fiberglass pools. This one article, Top 5 Fiberglass Pool Problems and Solutions, on his website garnered 137 comments, 168 inbound links, and 25,589 views and an incredible amount of money in sales. Since, none of his competitors talked about the problems with fiberglass pools his post always came up first in search results.

    According to Marcus, ever since his mantra has been, “He who gives consumers the Good, the Bad, and the Ugly of a product will always be the content king.”

    FAQ pages are invaluable in answering common customer questions. The sales and customer service team of your business are also resources who will be able to guide you on the problems customers are facing, so that you can address them in future content updates.

    #3. Pricing Info

    Pricing info is again on the list of content mistakes that don’t have a consensus. Some businesses will not have pricing info, thinking that they don’t want to turn off any customers. Here are the top reasons why it makes sense to always include pricing:

    • The first question on people’s mind after they are sold on your product is how much will this cost me? Can I afford it? If they can’t find that info, they will look it up elsewhere, probably on a competitor website in which case your competitor has won.
    • Putting your costs and pricing out there weeds out the customers who cannot afford your services or products. It increases conversion rates, helps to save your time and theirs as well.
    • It creates an atmosphere of transparency and trust, both essential for marketing on the web.

    Some companies have a problem putting up fixed prices. Their pricing varies according to the type of service. This is also true for small business consultants. In that case, these two approaches work best:

    • It’s always fine to give a range.
    • Include a form on your website, where the prospect can put in details that you need such as scope etc. You then get back to the potential buyers with all the details over the telephone / email

    #4. Only Evergreen Content

    In the current global marketplace, your website is your virtual office. If you have only evergreen content on your website, it gives the impression of an abandoned website. It is the equivalent of an old store with yesterday’s products and mannequins that have dust gathering. I don’t know about you, but I would not like to buy or do business with a neglected storefront.

    Nowadays, there is no one size fits all solution to content. Evergreen pages are also necessary, but you need to have a blog so customers keep returning. You need to have an email newsletter for loyal customers. You need to post content on social media sites for those customers who like to interact with you on social media. In other words you need to have constant action of some kind on your website, so prospects realize that yours is a thriving business.

    #5. Not Incorporating Social Media into Your Content Marketing Mix

    Research shows that customers prefer to interact with brands through social media channels and that while other forms of contact such as contact forms, emails, phones are still relevant, social media is quickly becoming the number one choice of customers especially for an answer to customer service questions and queries. It’s no surprise that having social media icons on your site greatly increases conversion rates.

    The brands who are using social media to interact are doing well and in some cases have turned around people’s perception of their company. The early adopters are paying rich dividends. Mashable had an article with case studies showing the smartest brands using social media correctly.

  • Here are some examples from case studies:
    • Starbucks is a perfect example.To get a better handle on consumer feedback, Starbucks did just that with “My Starbucks Idea.”
      The site allows users to submit suggestions to be voted on by Starbucks consumers, and the most popular suggestions are highlighted and reviewed. Starbucks then took it a step further and added an “Ideas in Action” blog that gives updates to users on the status of changes suggested.
    • @comcastcares, a Twitter account setup to help Comcast users in need.
    • The dell social media initiative where Dell has set up social media command centers where they actively listen for comments on the company.

    Do you agree with these 5 mistakes? Do you have more to add? Please share in the comments below.

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  • Filed Under: Content Marketing, Web Content : Ideas, Tips and Resources

    The Future of Mobile Marketing: Interview with Simon Salt

    June 17, 2012 by Gazalla Gaya

    Last week, I had the opportunity to interview Simon Salt, author of “The Shorty Guide to Mobile Marketing” and “Social Location Marketing”.
    [frame type=”left” width=”237″ height=”160″
    src=”https://contenttrends.com/wp-content/uploads/2012/06/simonsalt.jpg”]Simon was a speaker at Blog World, New York, last week and gave a presentation titled “Smartphones, Smarter Users – The Who, What, Where and When of the Mobile Customer”. He has been recognized for his ability to provide strategic marketing guidance that covers Digital, Mobile and Social Marketing. He is an in demand Keynote speaker on the topics of Digital, Mobile and Social Marketing. He teaches an online course in Advanced Mobile Marketing through the LERN network that is distributed to over 300 universities throughout the US and Canada.

    He writes online at IncSlingers.

    Here are the excerpts:
    What does the future of mobile marketing look like, including areas of growth?

    • Mobile is playing an increasing important role in the lives of consumers. Just as a decade ago businesses had to understand the concept of moving their business online now they must grasp that it is an essential element of doing business to be present in the world of mobile.
    • We will see more organizations finding the best fit for their individual audiences. That might be SMS campaigns, mobile optimized websites, apps or partnering with existing apps. There is no one size fits all solution when it comes to mobile.
    • In addition President Obama has recently ordered that government departments embrace the mobile user.
    • Which are examples of best websites that are mobile optimized, that we can look at for inspiration and what makes them so good?
      Domino’s pizza has done a phenomenal job of translating their traditional website into a mobile experience. They have recognized the touchscreen environment of many mobile devices and made use of that as part of the experience.

      Another great example would be Harley Davidson, their site functions exactly as their traditional site does, including being able to navigate around the site and even use the customization features.

      What are some tips and advice on making your content mobile ready?

      • Firstly, optimize what you have. Review the content on your site and ask yourself is this really important, or have we just included it? Will it transfer to a mobile environment and if not do we need to keep it on our traditional site?
      • Also, the way that documents in particular, as well as web pages, are rendered is completely different to the traditional environment. So if you are preparing something like an e-book or a longer document for mobile you have to be much more conscious of page breaks, font size and paragraph breaks.
      • Writers have to be aware of all these differences as well as educating themselves about new technologies like Responsive Design which heavily impact how mobile sites act.

      What according to you are the biggest challenges in creating content for mobiles and best solutions?
      Organizations often have content on their traditional sites in formats that don’t work well with mobile devices, for example product catalogs in .pdf format. These not only use large amounts of a mobile users data plan, they don’t render well on small screens.
      Thinking through how the content will be displayed and ensuring adequate testing is essential to provide a good mobile experience.

      What are some of the biggest mistakes you see businesses make in mobile marketing?
      Investing in Mobile ads to drive users to a website only to find that the site is not mobile optimized (79% of organizations buying mobile ads do this).

      If you had to give one piece of advice to businesses on mobile marketing what would it be?
      View your site from the users perspective not yours. Don’t focus on what you want them to know – focus on what they need to know to take the relationship further.

      So there you have it – top notch advice from Simon Salt that all marketers, content creators and businesses alike need to pay careful attention to. Statistics reveal that that one half of all local searches are currently performed on mobiles and that by 2014, mobile internet will take over desktop internet usage.

      What about you? Which are some of the challenges you face in mobile marketing?
      If you like this article, please sign up for Web Content Blog’s free updates and articles such as this one will be mailed, weekly, directly to your inbox.

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      You may also be interested in:
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    Filed Under: Content Marketing Tagged With: cellular phone marketing, expert opinion on the future of mobiles, future of mobile content, mobile content creation, mobile marketing, Simon Salt

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